Anonymous Asia Pacific Engineering & Construction Firm

An Asia Pacific engineering and construction firm operating an advanced digital industrialized building system (IBS) — with capacity to deliver up to 10,000 housing units annually — was managing a large base of complex machinery and robotics using manual spreadsheets. This left maintenance teams without reliable equipment histories, repair records, or spare parts visibility. The result was a reactive maintenance posture: emergency breakdowns were frequent, replacement parts were routinely delayed, and unplanned downtime was climbing above the firm's internal targets. For a high-throughput manufacturing operation where production continuity directly affects housing delivery commitments, this maintenance gap carried real operational and reputational cost.

The firm began with a free trial of Fiix CMMS, a Computerized Maintenance Management System developed by Fiix (a Rockwell Automation company), before fully adopting the platform and engaging EDMS Consultants Sdn Bhd in 2019 for implementation support. Deployment centered on three core modules: Asset Management, which consolidated equipment records, lifecycle data, and full maintenance history into a centralized dashboard; Work Order Management, which digitized and streamlined incoming maintenance requests from both licensed and non-licensed users; and mobile access, enabling on-site and remote teams to act on real-time asset data. Fiix's reporting tools were configured to deliver custom performance reports to maintenance and management stakeholders, shifting planning from reactive guesswork to data-driven decision-making.

By the end of its 2020 fiscal year, the firm achieved measurable, quantified improvements across its maintenance operations:

• Preventative Maintenance Compliance: rose from approximately 60% to 88% — a threshold recognized as world-class in industrial maintenance benchmarking
• Monthly downtime rate: reduced to 4.52%, below the firm's internal 6% monthly target

Beyond the metrics, maintenance teams gained real-time visibility into asset status and performance history from day one of each asset's lifecycle. This enabled more informed decisions on resource allocation and long-term maintenance planning, and improved utilization of critical equipment across the facility.

• Starting with a free trial allowed the firm to validate Fiix's fit before committing — a low-risk evaluation approach worth replicating for CMMS selection.
• Centralized asset history is the foundation: without complete maintenance records, compliance targets and downtime reduction are difficult to sustain.
• Engaging an implementation partner (EDMS Consultants) accelerated adoption and surfaced underutilized capabilities like the Parts Forecaster tool.
• PM compliance gains require more than software — the work order workflow must be accessible to frontline staff, including non-licensed users.
• CMMS data becomes more valuable over time; integrating it with ERP systems is a logical next step to unlock full operational insight.