Manufacturer Discovers Millions

Create a solution capable of representing each team’s operating policies and inter-team backup strategies Accurately evaluate proposed changes in operational policies and service team configurations

A customer service simulation model was developed to represent the team’s policies and strategies. The model simulated the capability of each team to perform service work within the contracted time periods.

Established the benefit of specific call dispatching methods Provided the best choice between dispatch methods Improved response time to customers

Technology: Digital Twin. Industry: Industrial Machinery.